FAQ - Frequently asked questions

What are the shipping times for your products ?

We take 2-4 days to process your order and 5-10 days to deliver it to you.

Do you ship anywhere in the world ?

Yes, absolutely. We deliver worldwide.

Do you provide product tracking information ?

Yes, wait 3 days after your order and ask us via email at contact@kayva-uk.com

My order is missing some items, what is going on ?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I have received a damaged item. What can I do about it ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@kayva-uk.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What is taking so long ?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@kayva-uk.com

Do you have a refund policy ?

We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided that the appeal is made within 14 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link.